Contact us
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The quickest way to reach us is live chat, open 24 hours a day from the Help Centre button in the menu. A real person answers, usually within a minute or two.
For general questions and account help, write to our support desk. Requests about your personal data go to our data protection team. We reply within one working day.
What to include
Write from the email on your account and tell us your username. For payment questions, add the date, amount and method. Please never send your password or full card number; we'll never ask for them.
Complaints
Start with live chat or email. If the answer doesn't settle it, ask for your message to be treated as a formal complaint and we'll reply within 14 days. The full process is in section 8 of our terms and conditions.
Need to talk about gambling?
If you're worried about your gambling or someone else's, the National Gambling Helpline is free on 0808 8020 133. Our own tools are listed on the responsible gambling page.